Privacy Policy

Last Updated: 01-01-2025

At EmbedChat ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through this Privacy Policy. This document outlines how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We collect and process the following personal data:

Personal Information: Name, email address, and your business or e-commerce website details, provided during signup.
Analytics Data: Information collected through Google Analytics, such as IP addresses and usage patterns, to improve our services.

We may also collect non-personally identifiable information through cookies or similar tracking technologies. For more details, see the Cookies section.

2. How We Use Your Information

We process your data for the following purposes:

To provide, maintain, and improve our platform, features, and services.
To analyze overall platform usage trends to enhance product stability and performance.
To ensure security and fraud prevention.

No sensitive personal data is collected.

3. Legal Basis for Processing (EU Users)

We process your personal data based on:

Consent: When you sign up, you agree to our collection and use of data as described.
Legitimate Interests: To improve platform performance and user experience.

4. User Rights

Under GDPR, you have the following rights regarding your data:

Access: Request details of personal data we process.
Correction: Update or correct inaccurate personal data.
Deletion: Delete your account or chatbot data. Account and chatbot deletions can be initiated from your dashboard, and all related data is permanently removed within 24 hours.
Objection: Object to certain data processing activities.
Portability: Request your data in a portable format.

To exercise any of these rights, contact us at [email protected].

We do not share your personal data with any third parties. However, we use Google Analytics to analyze user behavior. Google Analytics processes your data under its own privacy policy.

6. Data Security

We employ robust security measures, including:

SSL encryption for all website and API communications.
Authentication mechanisms for API requests.
Secure access protocols to protect your data.

Despite these measures, no transmission of data over the internet is completely secure. Use our services at your own risk.

7. Cookies

We may use cookies to improve your browsing experience. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices. You will be notified of significant updates via email. Please review this Privacy Policy periodically for the latest information.

9. Contact Us

For privacy-related questions or to exercise your rights, contact our support team at: [email protected]

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